By accessing or using Hiranja ("we," "us," or "our") website and services, you agree to be bound by these Terms and Conditions. If you disagree with any part of these terms, you may not access our services. These terms apply to all visitors, users, and others who access or use our service.

Permission is granted to temporarily download one copy of the materials on Hiranja's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: • Modify or copy the materials • Use the materials for any commercial purpose or public display • Attempt to decompile or reverse engineer any software on our website • Remove any copyright or proprietary notations from the materials • Transfer the materials to another person or "mirror" the materials on any other server This license shall automatically terminate if you violate any of these restrictions and may be terminated by Hiranja at any time.

All products are handcrafted raffia accessories from Madagascar. We reserve the right to: • Refuse service to anyone for any reason at any time • Discontinue any product at any time without notice • Limit quantities of any products or services • Update product descriptions, prices, and availability Product images are for illustration purposes. Actual colors may vary slightly due to screen settings and printing processes. We strive for accuracy but cannot guarantee exact color matching.

All prices are listed in euros and are subject to change without notice. We accept payment through Stripe, and you agree to provide current, complete, and accurate purchase and account information. We reserve the right to refuse or cancel orders at our discretion, including but not limited to: • Product availability issues • Errors in pricing or product information • Suspected fraudulent transactions • Orders that violate our terms If your order is cancelled after payment, we will issue a full refund to your original payment method.

We ship worldwide from our workshop in Madagascar. Delivery times vary by location: • Processing time: 2–7 business days • Shipping time: varies by destination (typically 5–14 business days) • International orders may be subject to customs fees and import duties We are not responsible for delays caused by customs, weather, or carrier issues. Once shipped, risk of loss passes to you.

We want you to be completely satisfied with your purchase. Our return policy: • Returns accepted within 30 days of delivery • Items must be unused, unworn, and in original condition with tags • Custom or personalized items cannot be returned unless defective • Return shipping costs are the customer's responsibility unless the item is defective Refund Process: 1. Contact us at [email protected] with your order number 2. Receive return authorization and instructions 3. Ship item back within 14 days of authorization 4. Refund processed within 5–10 business days of receiving returned item Defective or damaged items: Contact us within 7 days of delivery with photos. We will provide a replacement or full refund.

All content on this website, including but not limited to text, graphics, logos, images, designs, and software, is the property of Hiranja or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not use our trademarks, service marks, or trade names without our prior written consent.

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for: • Maintaining the confidentiality of your account and password • All activities that occur under your account • Notifying us immediately of any unauthorized use We reserve the right to terminate accounts at our discretion, particularly if we suspect fraudulent activity.

You may not use our website or services to: • Violate any laws or regulations • Infringe on intellectual property rights • Transmit harmful code, viruses, or malicious software • Engage in fraudulent activities • Harass, abuse, or harm others • Collect user information without consent • Impersonate any person or entity • Interfere with website security features

Our website integrates with third-party services including: • Stripe (payment processing) • Brevo (email communications) • Fulfillment partners These services have their own terms and privacy policies. We are not responsible for the practices or content of third-party services.

OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that the service will be uninterrupted, timely, secure, or error-free. Your use of our services is at your sole risk.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HIRANJA SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Our total liability for any claim shall not exceed the amount you paid for the product or service in question.

You agree to indemnify and hold harmless Hiranja, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, losses, or expenses arising from your use of our website or services, or your violation of these Terms.

These Terms and Conditions are governed by applicable law. Any disputes shall be resolved through good faith negotiation, then binding arbitration if necessary, and finally through courts of competent jurisdiction.

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy. We comply with GDPR for EU users, CCPA for California residents, and other applicable data protection laws.

International orders may be subject to import duties and taxes (customer's responsibility), customs clearance procedures, and extended delivery times. By placing an international order, you acknowledge and accept these conditions.

Our services are intended for users who are at least 18 years old. If you are under 18, you may only use our services with the involvement and consent of a parent or legal guardian.

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

These Terms and Conditions, together with our Privacy Policy, constitute the entire agreement between you and Hiranja regarding your use of our services.

For questions about these Terms and Conditions: Email: [email protected] Website: www.hiranja.com We will respond to inquiries within 48 hours during business days.